The Urban Trekker Backpack - 45 L

What is covered under Warranty?

Our bags and accessories are backed by a comprehensive 6-month warranty against manufacturing defects. This warranty is not applicable in case of misuse or regular wear & tear of the product. We’ll either repair or replace the product at our sole discretion.

What we Cover √

• Manufacturing Defects.
• Zipper damage and malfunction.
• Breakage of buckles.

What we don’t cover ×

• Defects caused by improper use, such as tears.
• Zipper malfunction due to over packing/overload.

Warranty General T&C:

1. Please make sure you keep your proof of purchase safe and sound! You’ll need it to avail your warranty.
2. This warranty covers manufacturing defects only and does not cover damage caused by misuse, neglect, accidents, extreme temperatures, solvents, acids, water, normal wear and tear or transportation incidents.
3. If your Bag happens to need some fixing beyond its specified warranty period, you would have to bear the cost of the spare parts.
4. In the situation that the product you claim warranty on is out of stock or discontinued, you can opt to get your product replaced with another Veneer Bag of the same purchase value. You can also opt for a product replacement of a higher purchase value, and pay the difference.

Need More HELP:

Here's how you can reach out to us:-

Call : +91-98111 65528

WhatsApp : +91-98111 65528

Email : veneerbags482@gmail.com

For all communications against raised tickets, please check your registered email ID

Embark on the Veneer Return Journey 👜🌍

Hey, Style Explorer!

We understand that even the most carefully chosen bags might not always be the perfect match. That’s why our Veneer Return Journey is here to ensure your return experience is as smooth and stylish as the bags themselves!

Here’s how it works:

Ready for a Change?
If your Veneer bag isn’t quite the right fit, you have 30 days from the date of delivery to begin your return. Just make sure your bag is in its original, unused condition—ready for its next adventure, not like it’s been through a whirlwind shopping spree!

Simple Steps to Return:

Step 1: Pack the bag securely in its original packaging. Lost the packaging? No problem! Just ensure it’s protected for its journey back.
Step 2: Contact our Customer Support Team at help@veneerbags.com to authorize your return.
Step 3: Send it on its way and relax while it travels back to us safely.

Exchange for a New Style Adventure:
Looking for a different bag that better suits your needs? No worries! Let us know your preferred style, and we’ll assist in arranging an exchange—it’s like finding hidden treasure but with premium bags!

Refunds Made Easy:
Once we receive your returned bag and confirm it’s in perfect condition, we’ll process your refund. Please allow a little time for the refund to make its way through the financial process—it’s worth the wait!

What’s Not Covered in Returns?

• Items that have been used, damaged, or are returned past the 30-day window.
• Bags without original packaging or missing components.

However, if there’s something unusual about your order, don’t hesitate to reach out—we’re here to assist you.

Our Commitment:
Your happiness is our priority. If your Veneer bag doesn’t meet your expectations, we’ll do our best to make things right because every explorer deserves a companion that’s as perfect as their journey!

So, pack up your bag and let’s make this return process seamless. Here’s to finding the perfect style for your every adventure! ✨

Country of Origin: India